About the Company
Toast is driven by building the platform that helps merchants adapt, take control, and get back to what they do best: building the businesses they love. The Branded Mobile App team builds Toast’s white-label mobile app product: an iOS and Android ordering app that restaurants launch under their own brand.
Responsibilities
- Own the vision, strategy, and roadmap for the Branded Mobile App: where the product goes, what we build next, and how it drives first-party sales and repeat guest behavior at scale
- Ship agentic features that help operators grow guest frequency, moving new guests to repeat and casual guests to regulars
- Expand the app into new surfaces and verticals, growing both the core use case and Toast’s addressable market
- Partner with cross-functional teams (Engineering, Design, Marketing, Sales, Customer Success) to define and deliver high-impact features
- Drive deep customer empathy through interviews, usability testing, analytics, and app store feedback to make sure we’re solving real problems for restaurants and their guests
- Use data to set priorities and measure impact, holding the product to metrics like first-party order volume, guest retention, and loyalty engagement
Requirements
- 3+ years of product management experience, with a track record of driving strategy, execution, and measurable impact
- Experience with consumer-facing mobile products (iOS/Android)
- Entrepreneurial mindset: you thrive in fast-paced environments, balance short-term results with long-term vision, and embrace iteration
- Strong ability to translate data into actionable insights and customer outcomes
- A bar for design and product craft, with a real understanding of what makes a mobile experience great
- Excellent communication skills, with the ability to inspire teams and stakeholders around a shared mission
- Bonus: experience with loyalty, ordering, marketplaces, or restaurant/hospitality technology