About the company
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Responsibilities
- Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships.
- Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments.
- Anticipate client needs and proactively offer support.
- Coordinate with internal teams (e.g., GTM, sales, support, GBT, risk, product, technical teams) to ensure seamless service delivery.
- Oversee onboarding, implementation, and ongoing support processes.
- Ensure clients receive high-priority support and timely resolutions to issues.
- Act as an advocate for VIP clients within the organization to influence product development and service improvements.
- Identify and flag potential risks on VIP accounts for retention or satisfaction.
- Seek opportunities to enhance account management processes.
- Participate in training and development to improve skills and knowledge.
- Identify opportunities for upselling, cross-selling, and renewals.
Requirements
- Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships.
- Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments.
- Anticipate client needs and proactively offer support.
- Coordinate with internal teams (e.g., GTM, sales, support, GBT, risk, product, technical teams) to ensure seamless service delivery.
- Oversee onboarding, implementation, and ongoing support processes.
- Ensure clients receive high-priority support and timely resolutions to issues.
- Act as an advocate for VIP clients within the organization to influence product development and service improvements.
- Identify and flag potential risks on VIP accounts for retention or satisfaction.
- Seek opportunities to enhance account management processes.
- Participate in training and development to improve skills and knowledge.
- Identify opportunities for upselling, cross-selling, and renewals.
Conditions
- Manila | On-site | Full-time
- The Payoneer Ways of Working: Act as our customer’s partner on the inside, Do it. Own it., Continuously improve, Build each other up.
- We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer.