About the company
Andersen Lab is looking for junior and middle helpdesk specialists.
Responsibilities
- Provide first-line technical support to users.
- Troubleshoot hardware, software, and network issues on user devices.
- Install, configure, and maintain workstations, laptops, and peripherals.
- Manage user accounts, access rights, and permissions (e.g., Active Directory).
- Support common business applications (MS Office, email clients, VPN, etc.).
- Log, track, and resolve incidents and service requests in a timely manner.
- Assist with onboarding/offboarding processes (account setup, equipment provisioning).
- Maintain documentation and knowledge base articles.
- Ensure compliance with IT policies, security standards, and best practices.
Requirements
- 1+ years of experience as a Helpdesk / Technical Support Engineer or in a similar role.
- Good knowledge of Windows OS / Linux OS.
- Familiarity with Active Directory, user management, and access control.
- Basic knowledge of networking (TCP/IP, DNS, VPN).
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Management).
- Strong troubleshooting and problem-solving skills.
- Good communication skills and a customer-oriented mindset.
- Ability to prioritize tasks and handle multiple requests simultaneously.
- English: Intermediate+.
- Nice to have: German Pre-Intermediate+.
Conditions
- Work with global brands like Samsung, T‑Systems, Ryanair, and Johnson & Johnson.
- Competitive salary pegged to USD + extensive benefits package.
- Access to Andersen Knowledge Base and compensation for professional certifications.
- Opportunity to grow as an expert or manager, with mentoring programs available.
- Collaborative environment with a strong team of like-minded professionals.