About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager, Microsegmentation based in Brazil.
This is a high-impact customer-facing role focused on helping organizations maximize the value of advanced Zero Trust and microsegmentation solutions.
Responsibilities
- Serve as the primary technical contact and trusted advisor for customers using Zero Trust and microsegmentation solutions.
- Partner with customers to define implementation journeys, establish milestones, and provide technical guidance to achieve their security and business objectives.
- Analyze customer requirements and recommend appropriate features, products, services, and architectural approaches.
- Regularly assess deployments to identify technical gaps, optimization opportunities, and areas where security best practices can be applied.
- Advise customers on infrastructure design and optimization across on-premises and cloud environments.
- Support integration requirements between Zero Trust solutions and third-party technologies and platforms.
- Develop strategies that leverage security products and capabilities to address evolving customer requirements.
- Troubleshoot complex technical challenges and provide effective, practical solutions.
- Deliver technical training to customer teams covering the use, administration, and maintenance of implemented security solutions.
- Build strong, long-term customer relationships while proactively identifying opportunities to improve adoption, performance, and overall customer success.
Requirements
- 5+ years of professional experience in technology, cybersecurity, technical consulting, or a related field.
- Bachelor's degree in Computer Science, Electrical Engineering, or a related technical discipline.
- Strong practical knowledge and experience in cybersecurity, including enterprise security concepts and technologies.
- Experience advising customers on infrastructure architecture, optimization, and security across on-premises and cloud environments.
- Ability to build trusted relationships with technical stakeholders and operate effectively as a customer-facing technical advisor.
- Strong analytical and troubleshooting skills, with the ability to investigate complex problems and develop effective solutions.
- Experience working with enterprise customers and translating technical requirements into practical recommendations.
- Excellent communication and relationship-management skills, with the ability to explain complex technical concepts clearly to different audiences.
- Advanced or fluent English and Spanish.
- A proactive, customer-oriented mindset with the ability to manage priorities, guide technical initiatives, and drive outcomes independently.
Conditions
- 100% remote work in Brazil, with flexibility to work from home or other suitable locations according to business needs.
- Flexible working approach designed to support productivity and individual work preferences.
- Comprehensive benefits supporting health, well-being, financial security, and life beyond work.
- Opportunity to work with innovative cloud, edge, cybersecurity, and Zero Trust technologies.
- Exposure to complex enterprise environments and strategic customer projects.
- A collaborative, globally distributed environment focused on innovation and customer success.
- Opportunities to develop expertise in cybersecurity, cloud infrastructure, and advanced security solutions.