GSOC Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a GSOC Engineer based in India.

• Monitor infrastructure and applications using monitoring tools, alerts, and operational emails to identify incidents and potential service issues.
• Handle customer requests received through ticketing systems and email, ensuring requests are acknowledged and processed according to established procedures.
• Provide first-level technical support by performing initial investigation, troubleshooting, and incident assessment.
• Analyze alerts and reported issues to determine their urgency, impact, and appropriate next steps.
• Escalate alarms, incidents, and unresolved technical issues to the appropriate support level within defined timelines.
• Maintain accurate ticket updates and ensure relevant technical information is documented throughout the incident lifecycle.
• Track customer concerns through to appropriate resolution or escalation while maintaining clear and timely communication.
• Prepare operational reports and provide regular updates on incidents, alerts, and service activities to relevant stakeholders.
• Follow established monitoring, incident-management, and service-support procedures to maintain consistent operational standards.
• Collaborate with other technical teams when additional investigation or resolution support is required.
• Support continuous improvement by identifying recurring issues, operational gaps, or opportunities to improve monitoring and incident handling.

• Bachelor’s degree in Electronics Engineering, Computer Engineering, or a related technical discipline.
• 0–1 year of relevant experience in the telecom or IT industry; fresh graduates with relevant technical knowledge may also be considered.
• Basic to intermediate knowledge of Linux and command-line interfaces (CLI).
• Basic to intermediate SQL knowledge, with familiarity with databases such as SQL and Oracle.
• Basic understanding of telecommunications concepts, including GSM and mobile network fundamentals.
• 0–1 year of experience in Tier 1 or Tier 2 technical support is an advantage.
• Basic understanding of operating systems and common Microsoft Office applications.
• Strong analytical and problem-solving skills with an interest in investigating technical incidents.
• Good attention to detail and ability to follow structured processes in a 24/7 support environment.
• Clear written and verbal communication skills for handling customer requests, ticket updates, escalations, and stakeholder reporting.
• Ability to work effectively across rotating 24/7 shifts and respond reliably to operational alerts and customer issues.
• Willingness to learn new telecom, infrastructure, monitoring, and service-management technologies.

• Full-time opportunity based in India with a remote Bengaluru location designation.
• Hands-on exposure to telecom infrastructure, applications, monitoring, and service operations.
• Opportunity to develop practical experience in Linux, SQL, databases, technical support, and telecommunications.
• Exposure to real-world incident management, customer support, ticketing, escalation, and operational reporting.
• Experience working in a structured 24/7 service operations environment.
• Opportunity to build a foundation for a career in telecom, IT infrastructure, technical support, or service operations.
• No travel required for the role.
• Collaborative environment with opportunities to work alongside technical and service operations teams.