This position is listed on behalf of a partner company.
Responsibilities
Administer Azure infrastructure, including provisioning, resizing, decommissioning, configuration, resource tagging, cost optimization, and policy compliance.
Support Azure PaaS workloads such as App Services, including deployments, configuration, scaling, and restarts.
Own the alert queue during assigned shifts, monitoring LogicMonitor, Azure Monitor, Log Analytics, and enterprise monitoring platforms.
Investigate alerts using KQL, Application Insights telemetry, Windows Event Logs, and Azure diagnostic tools.
Identify duplicate, ineffective, or non-actionable alerts and recommend improvements.
Maintain monitoring coverage, identify unavailable monitoring agents or unmonitored resources, and maintain dashboards and workbooks.
Resolve incidents end to end and support major incidents through diagnostics, evidence gathering, communication, and timely escalation.
Contribute to root-cause analysis by collecting logs and timelines, documenting findings, and implementing assigned corrective actions.
Conduct proactive health checks across applications, servers, and Azure resources.
Track recurring incidents, raise problem records, perform performance troubleshooting.
Write and maintain PowerShell scripts for provisioning, health checks, reporting, scheduled tasks, cleanup, and other routine administrative activities.
Build or support automation using Azure Automation Runbooks, Logic Apps, and Power Automate.
Contribute to AI-agent initiatives supporting log summarization, alert classification, incident-note creation, and knowledge-base or runbook queries.
Apply prompt engineering to accelerate scripts, configurations, and documentation while validating AI-generated outputs.
Administer Windows Server across Azure and hybrid environments, including IIS application pools, bindings, virtual directories, logs, and basic performance troubleshooting.
Manage SSL/TLS certificates, including renewal, installation, bindings, certificate stores, and expiry monitoring.
Support high-availability configurations such as Windows Failover Clustering and SQL Server Always On.
Follow ITIL incident, problem, and change-management processes through ServiceNow.
Maintain and improve runbooks, SOPs, and knowledge articles.
Requirements
4–6 years of experience in systems administration, application and infrastructure support, or cloud operations.
At least 4 years of hands-on production experience administering Azure.
At least 3 years of production Windows Server administration experience.
Experience working in SLA-driven, ticket-based support environments.
Availability and willingness to work rotating 24×7 shifts.
Bachelor’s degree or equivalent educational background; healthcare or other regulated-industry experience is preferred.
Strong experience with Azure IaaS and PaaS administration, Windows Server, IIS, and SSL/TLS certificate management.
Practical experience with Azure Monitor and Log Analytics, including the ability to read and write basic KQL queries.
Strong PowerShell scripting skills.
Experience with ITIL-based incident, problem, and change-management processes and ServiceNow or comparable ticketing platforms.
Practical experience using AI/LLM tools in a professional environment.
Strong troubleshooting and analytical skills.
Clear written and spoken English.
Required certification: AZ-104 — Microsoft Azure Administrator Associate.
Preferred certifications include AZ-900, AI-900, ITIL Foundation, MCSA, or an equivalent Windows Server certification.
Conditions
Fully remote position based in Pune or Baroda, India.