About the company
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
Responsibilities
- Own commercial strategy and performance for a portfolio of Braze's largest enterprise customers in ANZ, with full accountability for renewal, expansion and long term revenue growth
- Build and sustain relationships at C suite and functional leadership level, positioning Braze as a strategic partner
- Multi thread across business units, brands and markets so that coverage holds through stakeholder change and reorganisation
- Partner with Customer Success, Solutions Consulting, Services and Partners to run joint account plans and executive business reviews that connect Braze performance to enterprise business outcomes
- Lead complex commercial negotiations, including multi year, multi product and consumption based structures, working with Deal Desk, Legal and Finance through formal procurement processes
- Build the commercial case for expansion, translating usage data, whitespace mapping and maturity assessment into proposals that stand up to executive and finance scrutiny
- Identify and mitigate retention risk early, using account health, adoption signals and stakeholder mapping to protect the base
- Achieve and exceed quarterly and annual expansion and retention targets
- Maintain accurate renewal and expansion forecasts, with a clear view of deal progression, risk, timing and dependencies
- Coordinate Braze executive sponsorship, aligning senior sponsors to the accounts where they carry the most weight
- Lead customer meetings virtually and in person, with regular domestic and occasional international travel
Requirements
- 8+ years of progressive experience in SaaS sales, account management or similar, with demonstrated success driving revenue growth, retention and strategic value for enterprise customers
- Minimum 5 years owning complex enterprise relationships end to end, including full accountability for renewals, upsell and expansion across multi product, multi brand or multi region portfolios
- Experience managing portfolios or individual accounts with annual contract values from 500K to 2M+
- Proven success negotiating multi year enterprise agreements through procurement, legal and finance, including commercial restructures and consumption based models
- Demonstrated ability to influence at C suite level, with a clear track record of value based selling and enterprise account growth
- Experience in the Martech, Adtech or broader CX space is highly regarded, including CRM, marketing automation, customer analytics, email or content marketing
- Strong commercial and financial fluency, with the ability to build ROI and value cases that survive executive scrutiny
- Excellent collaborator with a proven ability to work across Customer Success, Services, Marketing, Partnerships and Sales to drive customer outcomes and commercial impact
- Exceptional communicator, a confident presenter, persuasive writer and trusted relationship builder with strong verbal, written and numerical fluency
- Strong organisational discipline, comfortable holding several complex commercial cycles in motion at once
- Self starter with a high level of accountability, drive and commercial judgement
Conditions
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster connection and collaboration