Recruiter

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

• Source and personally engage passive GTM candidates directly, including candidates who are not actively job searching and would not otherwise apply
• Build and run targeted search strategies for a number of open, hard-to-fill GTM roles (Sales, Customer Experience, Marketing, Business Operations) rather than a high-volume requisition load
• Own full-cycle recruiting for roles end to end, from candidate list and outreach through offer and close
• Partner with GTM hiring managers to define candidate profiles, calibrate expectations against the current market, and adjust search strategy in real time
• Deliver a high-touch, high-quality candidate experience from first outreach through offer
• Bring market insight on GTM talent availability and compensation to hiring conversations
• Use AI tools to sharpen search strategy and speed up sourcing research, so more of your time goes to actual conversations

• 5+ years of full-cycle recruiting experience, with 3+ years specifically in GTM roles (Sales, Customer Experience, Marketing, or RevOps.)
• A track record of personally sourcing and closing majority of your hires through outbound outreach (not inbound applicants) over the last 12 months, including passive candidates who weren't actively job searching.
• Experience owning 10+ concurrent GTM searches at a time, rather than a high-volume req load — with an average time-to-fill you can speak to.
• Direct sourcing and recruiting experience across at least 2 of these 4 functions: Sales, Customer Experience, Marketing, Business Operations.
• Deep GTM business acumen — you can speak concretely about what makes someone great in a specific GTM function, not just whether they seem like a fit.
• Regular, self-directed use of AI tools in sourcing or search strategy — able to give 1-2 specific examples of what changed in your workflow (e.g., faster candidate list-building, sharper Boolean strings, more relevant outreach personalization.)
• Comfortable operating without a team — This is an individual contributor role with no direct reports; you'll own your searches end to end.

• Remote role based in Americas
• Starting salary for this role is $142,000 - $170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.