About the company
When travelers are searching for a hotel, we want the obvious choice to be trivago! By comparing prices from major booking sites, we're making it easy for people to find hotels they want at a price they’ll love. In the lively city of Düsseldorf, we seize opportunities to learn everyday, innovate, and make an enduring mark on the travel industry.
Responsibilities
- Manage and optimize a portfolio of approximately 20 medium to large key accounts with medium to high complexity, ensuring technical excellence and driving business growth.
- Serve as the primary technical consultant for advertisers, evaluating and implementing API features, conversion tracking, and quality assurance initiatives that enhance campaign performance.
- Proactively monitor search and conversion API performance for top accounts, conducting in-depth analyses and providing strategic recommendations for technical opportunities.
- Lead internal knowledge-sharing sessions and provide expert technical support to Sales Account Management teams.
- Act as the incident manager for advertiser-related business-critical issues, navigating complex troubleshooting scenarios and ensuring swift resolution to maintain advertiser trust.
Requirements
- Proven experience managing medium to large technical accounts with complex integration requirements, demonstrating strong relationship-building and consultative skills.
- Technical knowledge of APIs, conversion tracking, URL-tracking systems, and campaign performance optimisation.
- Excellent communication skills (written and verbal), with the ability to engage clearly and persuasively with advertisers and internal stakeholders across different levels.
- Strong analytical capabilities with the ability to prepare in-depth campaign analyses, identify improvement opportunities, and translate technical insights into actionable business recommendations.
- Excellent project management and stakeholder management skills, with the confidence to prioritise initiatives and make decisions that impact broader team objectives.
- A collaborative approach with experience refining workflows and contributing to process improvements that drive team efficiency.
- A genuine learning mindset — you approach challenges with curiosity, seek out feedback, and continuously look for ways to develop and grow.
- A performance mindset — you set ambitious goals for yourself and have the determination and resilience to follow through and achieve them.
- An open and curious mindset toward AI tools and automation — you actively explore how AI can enhance your work and are excited to grow alongside evolving technologies.
Conditions
- Self-determined vacation (with a minimum of 25 vacation days), flexible working hours, up to 2 work from home days weekly.
- Remote work from a different location, within Germany or selected countries abroad for up to 20 days per year.
- Free access to the Heycare platform for personalized nanny assistance, and an on-campus kids room.
- Daily canteen budget, complimentary snacks and drinks, fitness options with on-site gym, sports classes, and Urban Sports Club membership.
- Ergonomic desks and focused work areas.
- Visa support, relocation package, interest-free newcomer loan, free language classes, regular team and company-wide events.