Account Manager

About the company

• Agoda — part of Booking Holdings [NASDAQ: BKNG], 7,000+ employees from 90 countries
• Supply organization builds Agoda’s global network of accommodation and travel partners

Responsibilities

• Own and manage a portfolio of hotels within the mid-tail segment
• Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings
• Drive improvements in key supply metrics (SHS, DS, Pvar, AV) by analyzing performance and recommending solutions
• Activate Agoda products and promotions for partners, track deal performance, and document outcomes
• Use Agoda’s digital tools (Avaya, HubSpot, SHS/DS Playbooks) for outreach, logging, and reporting
• Ensure at least 90% portfolio coverage each quarter, prioritizing underperforming properties
• Participate in training on new tools, processes, and best practices
• Act as a point of contact for partner escalations within the assigned portfolio

Requirements

• Excellent command of English and French (both written and spoken)
• Minimum 4 years’ experience in account management, business development, or supply/e-commerce
• Strong relationship management and negotiation skills with proven B2B success
• Analytical mindset with experience using data to drive decisions
• Comfort with digital-first work (remote portfolio management, call systems, CRM tools)
• Self-driven, organized, able to manage a large portfolio independently
• Strong communication skills, capable of multiple meaningful partner conversations daily
• Ability to adapt quickly to evolving workflows and business priorities