Food Operations Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Food Operations Analyst based in the United States.

This fully remote role supports the day-to-day food delivery experience for members enrolled in meal-delivery and food support programs. You will serve as a key point of contact for member questions, order fulfillment, and service-related issues. The position combines customer support, operational coordination, and detailed order management to ensure members receive accurate and timely food deliveries.

• Provide high-quality customer support to current and prospective members, addressing inquiries, program questions, and service needs throughout their experience.
• Coordinate food delivery operations and act as a primary point of contact for member order fulfillment, ensuring orders are processed accurately and on time.
• Investigate and resolve order fulfillment issues by using available resources, tools, and internal team support to deliver timely and effective solutions.
• Monitor order accuracy and quality standards, helping ensure members receive the appropriate food deliveries according to their program requirements.
• Identify opportunities to improve ordering, fulfillment, and customer support processes, and contribute practical recommendations for greater efficiency and service quality.
• Support additional operational priorities and responsibilities as needed, adapting to changing business needs, client requirements, and evolving processes.

• High school diploma or GED is required, along with at least 2 years of professional experience in customer support or a related service-oriented role.
• Strong customer service orientation with compassion, patience, and a genuine commitment to supporting members who may depend on food delivery during challenging circumstances.
• Highly detail-oriented, with the ability to maintain accuracy and timeliness when managing member orders and resolving operational issues.
• Strong problem-solving and troubleshooting skills, with the ability to investigate issues, identify practical solutions, and resolve member concerns efficiently.
• Strong computer proficiency, including working knowledge of Microsoft Office and/or Google Workspace applications.
• Self-motivated and dependable, with the ability to work independently while maintaining high standards for service and execution.
• Adaptable and comfortable working in evolving environments, with a willingness to adjust to changing priorities, new clients, new processes, and improved ways of working.
• Clear written and verbal communication skills, with the ability to collaborate effectively and explain solutions in a professional and empathetic manner.

• Base salary of $55,000–$60,000 per year, plus a $5,000 annual bonus.
• Fully remote, remote-first work environment with flexibility in work location.
• Unlimited paid time off (PTO).
• Healthcare coverage, including medical, dental, and vision benefits.
• 401(k) retirement plan.
• Bonus opportunities in addition to base compensation.
• Access to Registered Dietitian sessions.