Director of Enterprise Systems

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director IS Enterprise Systems based in the United States.

• Lead the strategy, management, and operational support of enterprise platforms, including ERP, IT service management, RPA, and other assigned business applications.
• Establish and maintain technology roadmaps, lifecycle strategies, support models, governance processes, and operational standards for assigned platforms.
• Oversee the full technology lifecycle, including platform ownership, upgrades, patches, integrations, data flows, release governance, testing, production readiness, and post-release support.
• Provide leadership and guidance to team managers responsible for platform operations, ensuring service stability, issue resolution, and continuous improvement.
• Partner with program managers and PMO teams to align enterprise platform initiatives with strategic priorities, project timelines, and organizational objectives.
• Lead the enterprise RPA and automation platform and center of excellence, overseeing intake, prioritization, standards, development support, testing, deployment, monitoring, and production operations.
• Develop effective automation governance and promote scalable, standardized approaches to enterprise process automation.
• Manage relationships with software vendors, implementation partners, and managed service providers, including licensing, contracts, deliverables, customer success, and performance management.
• Oversee platform budgets, contracts, resources, and operational investments to ensure effective use of technology resources.
• Ensure enterprise integrations, APIs, data flows, identity and access considerations, security requirements, and environment management practices support reliable platform operations.
• Establish strong release management, testing, regression testing, and production readiness practices to minimize operational risk and disruption.
• Identify opportunities to improve platform performance, efficiency, reliability, scalability, and business value.
• Collaborate with business and technology stakeholders to understand evolving needs and translate them into sustainable enterprise technology solutions.
• Provide leadership during complex incidents, operational issues, and platform changes, ensuring timely resolution and clear stakeholder communication.
• Travel periodically to various locations within Indiana for leadership meetings and other business needs.

• Bachelor’s degree in Computer Science, Business, Healthcare Management, Information Systems, or a related field is required; a master’s degree is preferred.
• 7+ years of progressively responsible experience leading enterprise systems, business platforms, SaaS applications, ERP systems, IT service management platforms, automation platforms, or related technology portfolios.
• 5+ years of experience in platform lifecycle management, vendor management, budgets and contracts, release management, upgrades, testing, integrations, operational support, and production stability across Workday, ServiceNow, or comparable enterprise systems.
• 3+ years of experience with enterprise integrations, data flows, APIs, identity and access management considerations, platform security, environment management, and technology support models.
• Experience in operational business domains such as Human Resources, Supply Chain, Finance, Service Management, or related areas is preferred.
• Experience with ITIL, Agile, Scrum, DevOps, product management, automation governance, or platform operating models within shared-services or IT environments is preferred.
• Healthcare or large-enterprise experience, particularly within a highly regulated environment, is preferred.
• Understanding of HIPAA and related PHI/PII regulatory requirements is an advantage.
• Strong strategic and operational leadership skills, with the ability to balance long-term technology planning with day-to-day service delivery.
• Demonstrated experience leading managers and cross-functional technology teams.
• Strong vendor and partner management capabilities, including contract, performance, and relationship management.
• Excellent communication and stakeholder management skills, with the ability to engage both technical and business audiences.
• Strong understanding of enterprise application architecture, integrations, data flows, platform security, and operational support models.
• Ability to manage competing priorities, make sound decisions, and drive accountability in a complex enterprise environment.
• Relevant certifications are preferred, including ITIL, ServiceNow Certified System Administrator, Workday Pro, or other applicable enterprise platform certifications.