The Tripadvisor Group connects people to experiences worth sharing and aims to be the world's most trusted source for travel and experiences
Subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP) include Tripadvisor, Viator, and TheFork
Responsibilities
Define the AI-era quality strategy, evolving QA from sample-based auditing toward continuous, AI-enabled quality management
Establish AI quality and testing frameworks, including evaluation benchmarks, testing protocols, and human-in-the-loop (HITL) workflows
Audit AI outputs and traveler interactions for intent fulfillment, safety, tone, and hallucination prevention
Deliver executive-ready reporting translating QA evaluation data, model accuracy rates, and error trends into strategic recommendations
Partner with Data Science, AI Engineering, Product, and CX teams to turn QA findings into prompt refinements, model fine-tuning, and knowledge base updates
Track project timelines for new AI deployments and manage QA regression testing schedules
Requirements
4–6 years in technical program management, QA management, or AI/ML product operations focused on system reliability and evaluation
Strong operational knowledge of AI/LLM testing methodologies, prompt evaluation, intent recognition accuracy, and AI safety guardrails
Proven ability to analyze AI logs, leverage analytics tools, and turn quality metrics into executive-ready presentations and dashboards
Track record of bridging technical AI engineering teams with business stakeholders and front-line support operations
Interest in online travel, traveler behavior, and consumer-facing AI interactions
Preferred: hands-on experience with LLM evaluation tools, annotation platforms, or customer service AI tools (Zendesk AI, Intercom, Salesforce)
Preferred: background in travel tech, e-commerce marketplaces, or fast-scaling consumer platforms
Conditions
Hybrid position requiring 2/3 days per week/month in the London office
Competitive compensation packages including base salary and annual bonuses