About the company
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. We are uniting human teams with AI agents.
Responsibilities
- Act as the primary point of contact for all regional customer marketing activity
- Localise and deliver central Customer Marketing programmes in-region, including in-person User Groups, customer stories programme, speaker requests, and Regional Advisory Boards
- Build and maintain a regional pipeline of referenceable customers and advocates
- Identify, recruit, and prepare regional customer speakers for ENGAGE, regional summits, and third-party events
- Plug into Customer Lifecycle & Retention programmes
- Tie every regional event and programme to commercial outcomes
- Collaborate with Community, ABM, and Customer Advocacy peers
Requirements
- 5 years in B2B SaaS marketing, with hands-on experience in customer marketing, customer advocacy, or closely related discipline
- Proven track record running customer programmes in-region
- Self-starter who can drive projects from concept through completion
- Strong cross-functional operator who builds trust quickly
- Excellent storytelling instincts
- Data-literate: comfortable defining KPIs, working in Salesforce and marketing automation tools
- Experience working alongside ABM, Community, or Lifecycle Marketing functions is a plus
- Willingness to travel in-region (typically 20-30%)
- Ability to work in the UK on an ongoing basis
Conditions
- Hybrid role based at Smartsheet's corporate offices in London, UK
- Employer-paid Private Medical and Dental
- Monthly contributions toward pension
- Monthly stipend to support work and productivity
- 25 days paid Holiday + Bank Holidays + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day
- Opportunities for professional growth including access to Udemy online courses
- Teleworking options from any registered location in the UK