About the company
A customer-focused cybersecurity team helping organizations strengthen their security posture and prevent cyber threats. This position is listed on behalf of a partner company that manages all applications.
Responsibilities
- Serve as the primary technical contact for mid-market customers across EMEA
- Onboard new customers and guide them through platform adoption, configuration, and best practices
- Conduct periodic platform health checks, provide product training, and recommend security operations improvements
- Advocate for customer needs by documenting feedback and coordinating with internal stakeholders
- Build relationships with stakeholders from SOC teams to executive leadership
- Investigate technical issues, provide recommendations, develop action plans, and follow up
- Escalate complex cases and coordinate cross-functional teams
- Create and maintain knowledge base content
- Identify renewal risks and collaborate with sales on account expansion
- Use AI technologies to improve workflows and decision-making
Requirements
- Bachelor's degree or equivalent practical experience
- Native or fluent Hebrew and English
- Experience with Windows Server operating systems
- Knowledge of enterprise web technologies, cybersecurity, and modern IT infrastructure
- Strong customer service and communication skills
- Proven experience using AI technologies
- Willingness to travel up to 25%
- Nice-to-have: CS degree, CISSP or ITIL certification, 3+ years in Customer Success/Technical Support/Technical Account Management in SaaS, advanced Linux and macOS knowledge
Conditions
- Competitive compensation and equity awards
- Wellness programs, vacation and paid time off, parental and adoption leave
- Professional development opportunities
- Remote work with up to 25% travel