About the company
Justworks helps businesses get off the ground by enabling them to focus on running their business. We solve HR issues and are data-driven, never stopping iterating.
Responsibilities
- Lead, expand and mentor the CSM team by setting the strategy, prioritizing Objectives and Key Results (OKRs), as well as hiring, training and developing a world-class team
- Drive customer lifetime value by ensuring customers maximize the value our services and product provides
- Co-create and execute a customer-led revenue generation strategy in partnership with the Director of Growth & Retention, activating the named business into measurable pipeline and recurring revenue
- Own revenue targets and operating rhythms for Customer Success, identifying and prioritizing opportunities while ensuring trust with the named book is not jeopardized
- Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across the organization
- Partner closely with the account development team to engage with existing customers to reach business revenue goals
Requirements
- Strategic business leader with balance of exceptional customer experiences, managing KPIs including retention and growth, and setting strategic vision
- Exemplary people manager investing in team development
- Problem solver who optimizes for customers and scale
- Proactive relationship builder partnering with key stakeholders
- Experience leading a 60+ person organization responsible for largest customers
- Experience with annual health insurance renewals, product optimization and adoption of new products
Conditions
- Location: New York, New York
- Welcoming and casual environment, great benefits, wellness program offerings, company retreats