About the company
Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
Responsibilities
- Own the day-to-day performance and reliability of Dwelly’s communication channels including IP telephony, SMS/RCS messaging, email, and WhatsApp Business API (WABA)
- Support operations with providers such as Voximplant, Vonage, Twilio, and other vendors, including configuration, troubleshooting, platform administration, and technical escalations
- Monitor service health, delivery quality, blacklists, spam ratings, and overall channel effectiveness
- Build, maintain, and optimise telephony routing scenarios for inbound and outbound call flows
- Support all telecommunication components integrated into the CRM
- Deliver integrations across communication systems using APIs, webhooks, WebSockets, and AI-powered solutions
- Handle requests from Dwelly employees through the ticketing system regarding any communication channel
- Collaborate with QA during incidents, acceptance testing, regression testing, or functional validation
- Work closely with the integration team to assess the telecom stack of acquired agencies
- Support number porting processes, agency migrations, and transitions to Dwelly systems
Requirements
- Strong communication skills and fluency in English
- Higher degree education
- Strong understanding of telephony systems, SIP, trunks, routing logic, and VoIP operations
- Experience troubleshooting telecom incidents across voice, SMS, email, or messaging channels
- Ability to work with APIs, logs, JSON, webhooks, and provider documentation
- Strong problem-solving skills
- Experience with Twilio, Vonage, Voximplant, or similar providers (preferred)
- UK number porting experience (preferred)
- WABA operational knowledge (preferred)
- Email deliverability / blacklist management expertise (preferred)
- SQL and spreadsheet analysis skills (preferred)
Conditions
- Fully remote across the UK, Ireland, and European time zones
- Competitive salary with the potential for equity options based on performance