Client Services Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Services Team Lead based in United States.

• Meet virtually with clients through video calls and scheduled phone appointments to understand their needs and provide responsive service.
• Answer client questions regarding available benefits, coverage options, products, and services in a clear and professional manner.
• Assist clients with enrollments, policy updates, and ongoing service requirements.
• Build and maintain long-term client relationships through trust, effective communication, responsiveness, and high-quality support.
• Maintain accurate client records and complete timely follow-up communications.
• Deliver a positive and professional client experience throughout the service lifecycle.
• Support, coach, encourage, and mentor newer team members as they develop their client service and professional skills.
• Lead by example through professionalism, accountability, integrity, and consistent performance.
• Help foster collaboration, communication, and a positive culture within a fully virtual team.
• Participate in leadership meetings, coaching sessions, workshops, and professional development programs.
• Use technology and virtual collaboration tools to improve communication, organization, and workflow efficiency.
• Continue developing leadership, communication, coaching, and management capabilities through ongoing mentorship and training.
• Contribute to a high-performing environment by supporting team goals and encouraging continuous learning and improvement.

• At least 18 years of age.
• Legally authorized to work in the United States and physically located within the United States.
• Access to a computer or laptop, reliable high-speed internet, webcam, and microphone.
• A quiet and professional workspace suitable for virtual client and team interactions.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Strong customer service and relationship-building capabilities.
• Leadership potential and a collaborative mindset, with the ability to motivate and support others.
• Self-motivation, personal accountability, professionalism, integrity, and sound judgment.
• Strong organizational and time-management skills, with the ability to manage responsibilities independently.
• Ability to work effectively in a remote environment while remaining engaged with a broader virtual team.
• Positive, adaptable attitude and commitment to continuous learning and professional development.
• Previous experience in team leadership, customer service, client relations, sales, healthcare, retail management, hospitality, business operations, or administrative leadership is beneficial but not required.
• Previous management or leadership experience is helpful, but motivated candidates can develop these skills through structured training and mentorship.

• 100% remote work from anywhere within the United States.
• Flexible scheduling following completion of training.
• No daily commute and a modern virtual working environment.
• Work-life balance supported by remote flexibility.
• Comprehensive leadership training and structured development programs.
• Executive mentorship and ongoing one-on-one coaching.
• Weekly professional development and leadership sessions.
• Leadership workshops and skill-building opportunities.
• Promotion-from-within culture with advancement based on performance and results.
• Weekly performance-based compensation and potential performance bonuses.
• Leadership recognition and incentive opportunities.
• Medical reimbursement program for eligible representatives.
• Company-supported life insurance for eligible representatives.
• Residual income opportunities.
• Union-supported work environment.
• Leadership conferences and professional development events.
• Company-sponsored incentive travel opportunities.
• Access to modern virtual technology and collaboration tools.