About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Developer Support Engineer based in United States.
As a Developer Support Engineer, you’ll provide advanced technical support for complex backend, integration, database, and configuration issues across cloud and self-hosted environments.
Responsibilities
- Provide advanced technical support for backend services, integrations, databases, configurations, and application behavior across cloud and self-hosted environments.
- Participate in on-call rotations and provide escalation support for complex or high-impact incidents.
- Troubleshoot installations, upgrades, migrations, performance issues, and environment-specific problems.
- Analyze application logs, support bundles, database queries, API traffic, and system metrics to identify root causes.
- Use development and environment inspection tools to debug application behavior across multiple technical layers.
- Identify, reproduce, and document software defects and collaborate with Engineering on resolution and workarounds.
- Develop scripts and technical solutions to address complex customer issues and automate repetitive troubleshooting tasks.
- Support integrations involving REST APIs and third-party systems, helping diagnose data flow and connectivity issues.
- Work closely with Technical Support Engineering, Engineering, and Product teams to resolve escalated cases within defined scope.
- Contribute to internal documentation, knowledge sharing, and continuous improvements to support processes and product quality.
Requirements
- 3–6 years of experience supporting Java-based web applications or comparable enterprise software environments.
- Strong troubleshooting capabilities spanning application code, logs, databases, APIs, infrastructure, and system dependencies.
- Hands-on experience writing SQL queries and working with databases such as MySQL or Microsoft SQL Server.
- Strong Linux command-line skills, particularly for log analysis, system configuration, and environment troubleshooting.
- Experience troubleshooting networking concerns involving firewalls, proxies, connectivity, and related infrastructure.
- Practical experience working with REST APIs and SaaS or web-based applications.
- Experience with Kubernetes and an understanding of distributed application architectures.
- Strong scripting abilities and the ability to use automation to investigate problems and improve technical workflows.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Ability to work independently with general guidance, manage technical workstreams, and take ownership of issues through resolution.
- A Bachelor’s degree in Computer Science or a related technical discipline is preferred.
- Experience with ArangoDB or other NoSQL databases is a plus.
- Candidates must have unrestricted authorization to work in their country of residence and be located in an eligible country within the EMEA region.
Conditions
- Remote-first and culturally diverse working environment spanning multiple countries.
- Flexible virtual work model designed to support collaboration across distributed teams.
- Opportunity to make visible, company-shaping contributions in a technically sophisticated environment.
- Strong emphasis on continuous learning and professional development.
- Access to LinkedIn Learning for ongoing skills development.
- Opportunity to work on software supporting complex engineering and product development organizations.
- Inclusive workplace with equal-opportunity employment practices and reasonable accommodations available throughout the hiring process.