About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Assess ServiceNow instance configurations against security baselines and identify misconfigurations that impact confidentiality, integrity, or availability.
- Develop and maintain prescriptive instance-hardening guidance covering authentication, access controls, encryption, logging, monitoring, and operational security.
- Translate security requirements and risk into clear, customer-consumable recommendations that can be implemented by teams with varying security maturity.
- Identify recurring misconfiguration patterns and drive systemic improvements (guidance, tooling, checks).
- Triage, validate, and contextualize customer-reported security findings where instance configuration or deployment patterns are a contributing factor.
- Distinguish between product vulnerabilities vs. configuration issues, documenting impact and appropriate remediation paths.
- Partner with Product Security, Engineering, and other Security teams to resolve complex or high-impact findings.
- Support escalations and high-visibility customer interactions as an instance-security subject-matter expert.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or other relevant experience.