About the company
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
About the role
As a Product Manager, AI Platform at Zuora, you will define and deliver the foundational platform that powers all of Zuora's AI capabilities. You'll own the end-to-end architecture—from the agent orchestration layer to user-facing interfaces—that enables intelligent, context-aware experiences across our product suite. Your work will directly shape how enterprise customers interact with AI agents that transform subscription management, billing operations, and revenue intelligence.
Responsibilities
- Own AI Platform Strategy – Lead the roadmap for Zuora's AI Platform, including the agent-to-application interaction layer, orchestration and session management, persona-based agent frameworks, and the centralized tools layer that connects agents to Zuora's services and APIs
- Enable AI Across the Zuora Suite – Partner with application product teams across Billing, Revenue, Payments, CPQ, and Platform to enable their AI capabilities
- Drive Platform Architecture Decisions – Partner with engineering on critical technical choices across the stack: cloud infrastructure services, agent development frameworks, memory and context management, and tool integrations that enable agent capabilities
- Build Intelligent User Experiences – Define how AI integrates into Zuora's applications, including contextual awareness, conversational interfaces, and seamless interactions across different entry points and modalities
- Establish Enterprise Controls – Own the product strategy for AI governance including permissions, configuration management, audit capabilities, and human-in-the-loop controls
- Evolve Platform Capabilities – Drive development of foundational features that make AI agents smarter, more personalized, and more useful over time
- Lead Rapid Iteration Cycles – Establish product feedback loops combining quantitative analytics with qualitative customer insights
- Drive Cross-Functional Execution – Collaborate across engineering, design, and product teams to deliver cohesive AI experiences
- Establish External Thought Leadership – Represent Zuora in customer advisory discussions, industry events, and analyst briefings
Requirements
- 5-8+ years of product management experience with demonstrated success at leading enterprise SaaS or platform companies, with at least 2 years focused on AI/ML platforms, developer platforms, or foundational infrastructure products
- Deep experience building AI/ML platforms, including LLM orchestration, agent frameworks, conversation management, or similar technologies
- Strong technical foundation in platform architecture, API design, event-driven systems, and distributed architectures
- Proven success with platform products serving multiple internal and external consumers
- Strong cross-functional collaboration skills with demonstrated ability to influence and align multiple product teams
- Experience shipping AI features to enterprise customers
Conditions
- This is a Hybrid position, so you'll be working in-person in the Foster City office at least 3 days a week, with other days remote