Senior Director, IT

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, IT based in United States.

• Define and execute a multi-year global IT strategy and roadmap aligned with business growth, security priorities, hybrid and remote work, operational scalability, and emerging technology needs, translating organizational goals into measurable IT objectives, investment plans, and success metrics.
• Serve as a strategic technology advisor to executive leadership and business units, providing guidance on IT transformation, innovation, digital strategy, competitive implications, organizational readiness, and the ways emerging technologies can reshape business capabilities and risk.
• Develop and champion an enterprise AI adoption roadmap covering technology selection, procurement, licensing, pilots, measurable success criteria, change management, organizational rollout, and responsible adoption, while building confidence through practical early wins.
• Lead global IT operations across the Americas, EMEA, and APAC, overseeing regional managers and support teams while establishing a high-touch service culture and maintaining strong service levels, employee satisfaction, reliability, and operational responsiveness.
• Own the IT service catalog and end-to-end service management practices, including incident, request, problem, and change management, while establishing and monitoring meaningful SLAs, KPIs, and continuous improvement initiatives.
• Oversee end-user computing, help desk services, endpoint management, collaboration platforms, identity and access management, office technology, audiovisual support, remote employee technology, and the broader employee technology experience.
• Own the architecture and operations of corporate IT infrastructure, including networks, Wi-Fi, VPN, device fleets, SaaS platforms, asset management, and productivity technologies, while driving standardization, automation, lifecycle management, and secure-by-default configurations.
• Partner closely with Security and Engineering to strengthen zero-trust and identity-first approaches, enforce device and access controls, support security incidents and technology disruptions, and integrate AI-related security, governance, data handling, and vendor-risk requirements into IT practices.
• Support audit, risk, and compliance programs through effective IT controls, documentation, evidence gathering, and operational discipline across relevant frameworks such as SOC 2, ISO 27001, GDPR, and SOX.
• Build, lead, and develop a high-performing distributed IT organization spanning multiple regions and time zones, establishing clear responsibilities, career paths, performance expectations, coaching practices, and a culture of ownership, transparency, learning, and continuous improvement.
• Own IT budget planning and spend management, balancing service quality, scalability, operational efficiency, technology investments, and responsible AI infrastructure spending.
• Lead the IT components of company-wide technology rollouts, device programs, office openings or expansions, security initiatives, and AI adoption waves, ensuring effective change management, communication, training, adoption, and employee enablement.

• 12+ years of progressive IT experience, including at least 5 years leading global IT teams within a high-growth, technology-driven environment, with a demonstrated ability to operate strategically while maintaining strong operational execution.
• Proven experience leading end-user computing, collaboration platforms, office IT, audiovisual services, and employee technology environments at scale across multiple geographic regions.
• Deep understanding of enterprise SaaS ecosystems, identity and access management, device management and MDM, networking infrastructure, endpoint security, corporate productivity platforms, and modern IT service delivery.
• Experience operating in security-first environments and partnering effectively with CISO, GRC, Security, and Engineering teams on controls, risk management, audits, incident response, and compliance frameworks such as SOC 2, ISO 27001, GDPR, and SOX.
• Demonstrated success building and managing distributed organizations that include both managers and individual contributors across multiple regions, time zones, and operational functions.
• Strong executive presence, stakeholder management, communication, and influencing skills, with the ability to translate complex technology concepts into clear business implications, investment priorities, and actionable recommendations.
• Track record of improving IT operational maturity through automation, standardization, process optimization, service management, lifecycle management, and measurable improvements in employee experience.
• Hands-on familiarity with AI and machine learning tools, platforms, or infrastructure, including generative AI, LLMs, prompt engineering, agentic systems, retrieval-augmented generation, or enterprise AI adoption.