About the company
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Responsibilities
- Provide technical support to customers for voice, API and 911 products
- Professional communications with customers in troubleshooting reported issues
- Partner with Local Exchange Carriers in resolving customer network issues
- Manage ticket progress to address and resolve customer issues within Service Level Agreement requirements
- Partner with customer’s IT support personnel in resolution of issues
- Assist with troubleshooting of customer’s routers that included in VOIP and SIP network
- Escalate chronic or intermittent issues to higher echelon teams and management level attention
Requirements
- Bachelor’s degree is preferred but Associate degree with additional SIP, PBX, and network experience is acceptable
- Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) are a must
- Additional skills in Public Switching Telephone Network (PSTN) are desirable
- Strong troubleshooting and problem solving skills
- Network configurations using Routers and Switches revolving around telephony infrastructures
- Knowledge of PBX operations
Conditions
- Monday - Friday from 12:00 PM – 9:00 PM
- 100% company-paid Medical, Vision, & Dental coverage
- All new hires receive four weeks of PTO
- PTO Embargo
- Additional PTO can be earned through volunteer hours and Bandwidth challenges
- “Mahalo moments” program grants additional time off
- 90-Minute Workout Lunches and unlimited meetings with nutritionist