About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Define the end-to-end partner operations model with internal stakeholders, covering co-sell, licensing, joint solution SKUs, revenue share, billing, and support partnering motions.
- Work with the Strategic Technology Partner team to establish the rhythm of the business: QBRs, pipeline reviews, forecast cadence, and data requirements.
- Design, document, and continuously improve core processes across Partner GTM team, Sales, Sales Operations, Finance, NPI, Legal, and Customer Success.
- Identify automation opportunities that eliminate manual work while maintaining compliance and controls.
- Partner with the Strategic Technology Partner leadership team to define success metrics and analytics by business model.
- Build or co-create dashboards and reporting processes that surface bottlenecks, insights, opportunities, and the ROI for the company.
- Act as the Partner operational hub between Strategic Technology Partnerships, Product, Sales, Sales Ops, and other teams.
Requirements
- Experience as a partner, business or sales operations leader.
- Core expertise with Power BI and Dynamics.
- Deep knowledge of ServiceNow systems and processes.
- Comfortable with business intelligence tools and AI-assisted analytics (Copilot, Claude, etc.).