Vix Technology is a global leader in providing innovative solutions for public transit
Over 35 years of experience and systems deployed in more than 200 cities worldwide
Over 450 dedicated professionals across 12 offices globally
Responsibilities
Provide technical support and troubleshooting for end-user devices, networking, and SaaS applications using a follow-the-sun support model
Support IT leadership in delivering group-wide IT modernisation programmes, including standardisation, automation, and cloud adoption
Support corporate applications including Atlassian Suite (Jira, Confluence, Tempo), TeamCity, Google Workspace, HubSpot CRM, Lucid Suite
Working knowledge of API integrations and troubleshooting
Creating, maintaining, and updating internal records, registers, and technical documentation
Engaging with vendors for procurement, support escalation, and warranty matters
Operating within the ITIL framework
Requirements
ITIL Foundations Certification
Tertiary qualification in Information Technology, or related discipline
At least 5 years experience in a second-line IT support role or similar, ideally in a mixed environment (Windows, Linux, MacOS, IaaS, PaaS and SaaS offerings)
Hands-on experience supporting Windows Server, Active Directory, and AWS environments
Working knowledge of business applications such as Atlassian, Google Workspace, HubSpot, and development platforms
Ability to work independently, and as part of a globally decentralised team
Enthusiastic personality with excellent communication skills
Relevant industry recognised certifications are advantageous (e.g. CCNA, ECMS, MCSA, AWS, CCP)
Conditions
A focus on learning and development
Private Healthcare
Income Protection Scheme
Pension
Group Life Assurance
Cycle to Work Scheme
Electric Car Benefit Scheme
Employee Assistance Programme
Eyecare and Optometry Vouchers
Position available only for UK citizens/Residents with indefinite leave to remain in the UK