Practice Director

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Microsoft Dynamics 365 Enterprise Practice Director – CE + F&O based in the United States.

• Own the overall strategy, direction, growth, and operational performance of the Microsoft Dynamics 365 CE and F&O practice across the United States and Canada.
• Define and execute a comprehensive roadmap for integrating AI into sales, solution development, implementation, and ongoing client services, leveraging Microsoft Copilot, Copilot Studio, AI agents, Azure AI, and related technologies.
• Accelerate the transition from traditional time-and-materials consulting toward industry-specific intellectual property, AI-enabled solutions, managed services, recurring revenue, and scalable, outcome-based offerings.
• Translate business strategy into actionable plans, measurable objectives, operating expectations, and clear accountability frameworks.
• Manage the practice's profit and loss (P&L), including revenue, profitability, gross margins, budgets, forecasts, utilization, billability, workforce planning, resource capacity, pipeline, backlog, and project economics.
• Partner with sales and solution leaders to develop industry-focused offerings, support strategic opportunities, strengthen pipeline conversion, and expand recurring and non-hours-based revenue streams.
• Coach practice leaders, establish performance expectations, address underperformance, strengthen leadership capabilities, and develop succession plans.
• Maintain executive oversight of major Dynamics 365 CE and F&O implementations.
• Work with delivery leaders to identify at-risk engagements, implement recovery plans, improve resource allocation, and strengthen delivery predictability.
• Introduce AI-enabled tools, reusable accelerators, standardized processes, and industry intellectual property.
• Act as an executive sponsor and trusted advisor for key accounts.
• Define and track metrics that demonstrate how AI initiatives influence productivity, client outcomes, service quality, revenue growth, and profitability.
• Promote secure, ethical, and appropriately governed AI usage.
• Align sales, delivery, finance, people operations, and global service centers around shared objectives.

• Significant leadership experience within a Microsoft Dynamics 365 consulting, professional services, systems integration, or comparable technology services organization.
• Strong understanding of both Customer Engagement (CE/CRM) and Finance & Operations (F&O/ERP), including their role in enterprise transformation and business process optimization.