About the company
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
Responsibilities
- Software and Hardware Delivery: Delivering ground segments (the "brain" of satellite operations, processing satellite data into images) to Mission business customers.
- Technical Support: Providing technical support for both satellite and ground segment systems for Mission customers. Issue analysis and problem solving.
- Maintenance and Upgrades: Performing planned maintenance and software upgrades for customer on-premise systems (actual software development is handled by the Engineering organization).
- Continuous Improvement: Contributing to continuous improvement to promote the efficiency and effectiveness of the team’s mission.
- Ensures ground segment systems reliably deliver satellite data and imagery to Mission customers.
- Maintains uninterrupted operations by proactively supporting and upgrading customer on-premise environments.
- Rapidly resolves technical issues to minimize downtime and protect mission-critical services.
- Builds trust with customers through responsive technical support and seamless deployments.
- Drives continuous improvement by collaborating across teams and refining operational processes.
Requirements
- Technical Expertise: A strong dual foundation in both software development and DevOps principles, at least 5 years of professional experience with a focus on deployment, configuration, and operational management of software services, particularly within Kubernetes. Experience taking technical responsibility for a high-availability service.
- Communication: Excellent communication skills in both spoken and written English, enabling effective collaboration within an international team and with customer technical representatives.
- Qualifications: A Master’s or Bachelor's degree in Computer Science or a related field.
- End-to-End System Diagnosis: Exceptional troubleshooting skills with the ability to diagnose complex issues across the entire stack—from underlying hardware and all layers of networking, up through vSphere, Linux, Kubernetes, and the applications themselves.
- Adaptability: Ability to participate in on-call rotation after 6 months onboarding is expected.
Conditions
- Employment type: Permanent
- Workplace model: Hybrid
- Employment is subject to applicable security screening (incl. SUPO, where required)
- Reports to: Director of Delivery and Support
- Department: Missions
- Base salary range for this position is 5000 - 5900 EUR per month (gross) contingent on your experience level, and will be negotiated individually.