Solution Architect

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

• Lead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizing.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing the customer on governance best practices.
• Interacts with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management best practices for applications within a Workflow.
• Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Establish mutually beneficial relationships with an OTM’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
• Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, Go-To-Market (GTM), etc.) to showcase customer use cases and successes.
• Promote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence Team.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
• Up to 50% travel annually, driven by customer needs and internal meetings.
• Ability to create documentation and service offerings to help promote our services.
• Ability to be flexible and work in other areas of Risk and Security to maintain their utilization KPI.
• Acquire and maintain skills/certifications, in their first 90-Days of employment, such as ServiceNow Certified System Administrator (CSM), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS): CMDB Fundamentals, USEM (VR), Security Incident Response, Integrated Risk Management (IRM).

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI to automate tasks, analyze data, or enhance customer interactions.
• Deep product expertise in ServiceNow Operations Technology Management (OTM) solutions.
• Strong architectural guidance and business acumen in the technology industry.
• Ability to consult with customers on implementing OTM solutions in line with leading practices.
• Excellent communication and presentation skills for engaging with senior leadership and customers.
• Willingness to travel up to 50% annually.

• Full-time, Regular Employee Type.
• Region: AMS - North America and Canada.
• Work Persona: Flexible or Remote.