HelloConnect — динамичная команда в Inoza Tower, BGC.
Культура сотрудничества, непрерывного обучения и стремления к совершенству.
Глобальная BPO-компания с сообществом на нескольких континентах.
Responsibilities
Own the Workday and People Technology support queue, working alongside analysts in other time zones.
Investigate and resolve technical tickets on Workday backend configuration and setup.
Identify root causes and implement sustainable fixes.
Make system design and technical solution decisions based on scalability and maintainability.
Analyze ticket trends and design solutions that reduce volume.
Configure and update Workday within governance and review processes.
Define scenarios, test, and validate configuration changes, new releases, and enhancements.
Run data audits and proactively identify data integrity issues.
Build and maintain documentation, process guides, and knowledge base content.
Partner with People Operations and Functional Specialists.
Run and maintain standard reports and support complex analysis.
Follow data privacy, security, and compliance standards.
Escalate risks and decisions appropriately.
Requirements
Typically 2-4 years of hands-on experience in People Technology, HR systems, or closely related role with backend configuration responsibility.
Direct experience with two or more Workday areas: HCM, EIB processing, Security, Reporting/Calculated Fields, Advanced Compensation, Absence, Time Tracking, Help, Payroll, Benefits, Integrations, Recruiting, or Performance.
Working knowledge of Workday configuration tools: business process definitions, condition rules, calculated fields, domain policies.
Strong troubleshooting skills.
Sound judgement in design decisions with imperfect information.
Solid understanding of HR processes and how Workday enables them.
Experience executing and testing changes in a governed environment.
Strong attention to detail and structured problem-solving.
Comfort with data in Excel or Google Sheets (formulas, validation, basic analysis).
Clear communication with technical and non-technical stakeholders.
Continuous improvement mindset.
Bachelor's degree in Information Systems or related field, or equivalent experience.
Fluency in English required; additional languages a plus.
Conditions
Competitive compensation, including Long Service Benefits (anniversary bonus).
Wellness & Perks: mental health support, HMO medical coverage, generous leave benefits, life insurance for you and family.
Growth Opportunities: annual learning & development budget, access to 360 Learning platform.