About the company
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Responsibilities
Rapid response:
- Own a Sev-1 incident where a large financial services customer sees asymmetric latency from a single POP; trace it through BGP routing and origin configuration; produce the fix upstream
- Diagnose a recurring WebSocket disconnect; isolate it to a specific interaction between WAF and origin load balancer; drive the fix with Product Engineering
- Partner with a government customer's SRE team during an active DDoS event; help shape their Magic Transit and WAF configuration in real time
- Hold on-call for high-severity incidents as part of a global shift rotation
Proactive engineering:
- Build, with Product Engineering, a distributed tracing capability that correlates Cloudflare edge signals with customer origin metrics
- Ship a detector for a class of WAF false positives silently degrading several customers
- Prototype an AI agent that takes a new customer case, pulls relevant logs and config, and proposes a root cause with linked evidence
- Build telemetry pipelines, detectors, diagnostic tooling, and automation that reduces toil for Customer Support
Requirements
- Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution
- Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs
- Work with and help build AI agents and tooling that pre-diagnose incidents
- Collaborate with Product Engineering and platform teams
Conditions
- Hybrid work
- Location: Austin, US