About the company
OpenAI Finance ensures the organization is positioned for long-term success. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application.
About the role
We are seeking a Senior Manager to build and scale Order to Cash across OpenAI's API and ChatGPT businesses, cloud marketplaces, and strategic partnership channels. This role will own end-to-end Order Management and Billing operations across API and ChatGPT while leading OTC readiness and execution for AWS Marketplace, Google Cloud Marketplace, Oracle Cloud Marketplace, GovCloud, and future partner channels.
Responsibilities
- Own the strategy and end-to-end operating performance across OpenAI's API and ChatGPT businesses, strategic cloud marketplaces, and partner channels.
- Lead the end-to-end Order Management and Billing lifecycle across API, ChatGPT, marketplace, and partner transactions.
- Design source-to-settlement reconciliation, completeness, and exception-management frameworks.
- Own FTE and BPO operating performance across service levels, capacity, quality, controls, close readiness, and escalations.
- Serve as the accountable DRI for the end-to-end Order Management and Billing close.
- Build and lead a high-performing organization across API, ChatGPT, and Cloud Partnerships.
- Serve as the senior escalation point for Order Management and Billing issues.
- Establish scalable controls, approval paths, segregation of duties, audit evidence, and documentation.
- Influence Product, Engineering, Revenue Systems, Finance Systems, GTM, Legal, Tax, Deal Desk, and Partner Operations roadmaps.
- Define operational metrics and executive reporting.
- Build durable operating mechanisms.
- Lead the process, systems, AI, and automation roadmap.
Requirements
- 10+ years of progressive experience across Order Management, Billing Operations, Order to Cash, Revenue Operations, or Revenue Accounting in a high-growth SaaS, technology, or usage-based business.
- 6+ years of direct people management experience.
Conditions
- Location: San Francisco, CA.
- Hybrid work model: three days in the office per week.
- Relocation assistance available.