About the Company
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
The Community You Will Join
Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Assistance Engineering and is responsible for powering intelligent, differentiated service experiences.
The Difference You Will Make
As a Staff GenAI Backend Engineer on the ARC team, you will drive meaningful impact across our core routing and differentiated service programs.
A Typical Day
- Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness.
- Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment.
- Champion a culture of engineering excellence.
- Participate in on-call rotations, incident response, and post-mortems.
- Engage in sprint planning, backlog grooming, and design doc sharing sessions.
- Optimize system availability, performance, and scalability.
- Collaborate with cross-regional engineering partners.
Your Expertise
- 9+ years of software development experience in service-oriented architectures and backend development.
- Expertise in workflow optimization and backend systems.
- Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
- Expertise of RAG patterns, memory routing, and agent planning.
- Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
- Excellent collaboration and communication skills.
- Passion for agile development, system optimization, and team productivity enhancements.
- Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.
Your Location
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.