About the company
Datadog is on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies.
Responsibilities
- Own and improve the on-call experience for the company by establishing best practices and building platforms to support on-call rotations and compensation.
- Define how we respond to incidents, lead the design and implementation of software to streamline the process, and collaborate with product teams to improve incident response across Datadog.
- Contribute to the post-mortem process for the company, collaborating with teams on writing them, and identifying opportunities to reduce friction and enhance learning value for the organization.
- Support various teams in facilitating incident reviews that emphasize learning and blamelessness.
- Provide technical leadership and day-to-day coaching to team members.
- Train our on-callers in incident and post-mortem processes.
- Lead cross-functional initiatives in engineering organizations across Datadog.
Requirements
- At least 5 years of experience building software that solves real user problems
- Experience designing new features and collaborating on code and technical design reviews
- Experience building or operating distributed systems, with familiarity with Kubernetes
- Demonstrated ability to independently own ambiguous technical problems from design through delivery
- Experience analyzing incidents, identifying systemic risks, and driving engineering improvements
- Experience participating in on-call rotations and improving incident response processes
- Empathy, collaboration, and communication skills in English
- Experience mentoring engineers, driving cross-functional initiatives
Conditions
- Hybrid workplace
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Intradepartmental mentor and buddy program
- Inclusive company culture, ability to join Community Guilds
- Free, global mental health benefits for employees and dependents age 6+
- Competitive global benefits
- The reasonably estimated yearly salary for this role at Datadog is: $192,000 - $240,000 USD