About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Technical Analyst based in Brazil.
Responsibilities
- Navigate the Microsoft Intune console and support basic device management activities, including locating devices and reviewing device status
- Perform basic device actions within Intune, such as initiating device wipes when required and following established procedures
- Support Apple iPad devices by navigating iOS, assisting with Intune enrollment, and troubleshooting basic device-related issues
- Follow technical instructions and established processes accurately to ensure tasks are completed consistently
- Maintain a high standard of quality and attention to detail across all assigned technical activities
- Identify and address basic device management issues while escalating matters beyond the scope of the role when appropriate
Requirements
- Basic familiarity with Microsoft Intune, including console navigation and fundamental device management capabilities
- Basic knowledge of Apple iOS and experience navigating Apple iPad devices
- Familiarity with enrolling Apple devices through Microsoft Intune and performing basic troubleshooting
- Strong ability to follow detailed instructions and established technical procedures accurately
- High attention to detail and commitment to producing accurate, quality work
- Reliable, organized, and able to complete assigned tasks independently in a remote environment
Conditions
- Fully remote work arrangement
- Opportunity to develop practical experience with Microsoft Intune and mobile device management
- Hands-on exposure to Apple iOS and enterprise device enrollment
- Structured technical environment focused on quality, accuracy, and process adherence
- Opportunity to strengthen foundational IT support and endpoint management skills