About the company
Twilio is a remote-first communications platform company.
Responsibilities
- Lead and mentor a team of carrier relations specialists across LATAM
- Partner with Sales and Product teams to analyze market trends and co-develop country-specific supply strategies
- Develop and maintain strategic relationships with regional and local carriers and suppliers
- Navigate local telecommunications regulations and policy changes to maintain compliance
- Implement and monitor localized KPIs for supplier performance, route quality, and cost efficiency
- Act as escalation point to resolve regional carrier/supplier service issues
Requirements
- Minimum 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations
- Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regulatory environments
- Experience collaborating with Sales and Go-To-Market teams to align supply strategy with revenue demand
- Strong negotiation, influence, and communication skills in multi-country environments
- Data-driven, analytical approach to decision-making and route optimization
- Fluency in Spanish, English, and Portuguese
- Desired: Bachelor's degree in Telecommunications, Business Administration, or related field (Master's preferred); familiarity with SS7, ISUP, MAP, SIP
Conditions
- Remote role based in Colombia or Brazil
- Approximately 30% travel
- Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program