About the company
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide.
Responsibilities
- Lead and mentor a team of carrier relations specialists across LATAM.
- Partner closely with Sales and Product teams to analyze market trends and co-develop country-specific supply strategies.
- Develop and maintain strong, strategic relationships with regional and local carriers and suppliers.
- Navigate complex local telecommunications regulations and upcoming policy changes.
- Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency.
- Act as an escalation point to resolve regional carrier/supplier service issues.
Requirements
- Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.
- Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.
- Proven experience collaborating with Sales and Go-To-Market teams.
- Strong negotiation, influence, and communication skills.
- Data-driven, analytical approach to decision-making and route optimization.
- Fluency in Spanish, English and Portuguese.
- Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP).
Conditions
- Remote, based in Colombia or Brazil.
- Approximately 30% travel.
- Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program.