About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Responsibilities
- Lead a team of full-stack software engineers responsible for the AI Experience Framework (AIUX) — the platform that powers ServiceNow's AI-first user interfaces.
- The team builds and supports modular, reusable conversational experiences using modern Lit-based web components, serving as the technical foundation for conversation-first applications.
- Partner with product/App BU teams, core platform teams, and the many other UX component teams building on top of the framework.
- Manage product development activities across the AIUX framework roadmap.
- Work with product management, design, support, and other dev teams to create high-quality, AI-first experiences.
- Manage daily activities of the development team, including planning and delivery.
- Solve difficult and often ambiguous problems spanning AI integration, performance at scale, and multi-team architecture.
- Guide architecture decisions across the request path — proxy, version-aware routing, server-rendered component runtime — in partnership with senior ICs.
- Set technical direction for framework-level APIs (context propagation, layout composition, state management) consumed by every downstream component team.
- Represent AIUX Framework in cross-org architecture and roadmap discussions, and act as an escalation point for the hardest production issues.
- Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team.
Requirements
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry).
- 10+ years of experience with technologies relevant to ServiceNow and advanced coding skills with high-quality results, including deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go acceptable).
- 5+ years of experience managing core software engineering teams.
- Experience coaching and growing engineers at various levels.
- Experience leading team members who require little oversight in completing assigned work.
- Experience providing direction, delegating assignments, and supporting a team to accomplish tasks.
- Advanced experience with modern UI frameworks (Angular, React, Vue, or Lit) and a passion for JavaScript/the Web as a platform, reusability, and componentization.
- Experience with open source tools and agile development environments.
- Working knowledge of server-side rendering/hydration and systems-level Node.js concerns (process/worker isolation, HTTP/1.1 and HTTP/2 semantics, reverse proxying) — enough to guide and evaluate technical decisions made by the team.
- Ability to understand broad concepts and use those concepts to develop solutions for problems spanning AI integration, performance, and multi-team coordination.
- Experience completing projects based on company priorities, context, risks, and desired outcomes.
- Ability to understand and implement best practices and coding standards for role-specific r