About the company
This position is listed on behalf of a partner company that manages all applications and next steps. The role focuses on strengthening application reliability and building a scalable SRE Center of Excellence.
Responsibilities
- Build and evolve an SRE Center of Excellence with shared standards, reusable templates, and a consistent operating model
- Enable application teams to adopt standardized reliability practices across implementation waves
- Define and manage SLOs and SLIs based on critical user journeys, including error budgets
- Configure service-level objectives, synthetic monitoring, dashboards, and tags as code in Dynatrace
- Improve alerting and incident response based on error-budget consumption, integrated with Dynatrace-to-ServiceNow workflows
- Integrate production readiness into CI/CD with automated release gates and blue-green deployments
- Track and report DORA metrics (deployment frequency, lead time, change failure rate, time to restore)
- Participate in on-call rotations, investigating incidents via Dynatrace and ServiceNow
- Lead blameless post-incident reviews and translate findings into runbooks and backlog items
- Coach engineering teams, establish reliability champions, and lead error-budget reviews
Requirements
- Strong experience in Site Reliability Engineering, including SLOs, SLIs, error budgets, production readiness, and DORA metrics
- Hands-on Dynatrace experience: RUM, services, synthetic monitoring, SLOs, alerting, dashboards, distributed tracing
- Strong understanding of CI/CD pipelines, GitLab or comparable tools, Infrastructure as Code, and controlled release processes
- Experience with Kubernetes, APIs, client-server architectures, and blue-green deployment strategies
- Knowledge of production troubleshooting, incident response, on-call operations, change management, and ServiceNow workflows
- Demonstrated ability to integrate reliability engineering throughout the software delivery lifecycle
Conditions
- Contract opportunity
- Goal: production-ready golden path for a critical application within the first 90 days