About the company
Join a collaborative, technology-driven team delivering integrated pension administration solutions to public and private sector clients.
Responsibilities
- Gather and analyze requirements: work with clients and stakeholders to understand business needs, gather requirements, and translate them into clear implementation specifications.
- Document business processes: capture operational requirements, workflows, and business rules to support system implementation and workflow automation.
- Map processes and data: evaluate existing business processes and align them with data across pension administration systems, payroll, pension calculations, financial transactions, document management, and telephony.
- Collaborate on solution design: partner with solution architects, functional leads, and developers to design, review, and refine solutions.
- Support testing activities: define testing scope, objectives, and acceptance criteria, working closely with quality assurance teams.
- Improve reports and communications: contribute to the development, enhancement, or redesign of reports, documentation, and communications.
- Coordinate stakeholder follow-up: maintain communication regarding implemented changes, outstanding issues, and implementation progress.
- Work across business modules: apply business analysis expertise across pension administration, health and welfare, payroll, and finance processes.
- Support continuous improvement: collaborate with cross-functional teams in an Agile environment.
Requirements
- Education: a degree in Business Administration, Computer Science, Actuarial Mathematics, Business Analysis, or a related field.
- At least 5 years of experience in pension plan administration, workflow management system implementation, or administrative process automation.
- Demonstrated ability to gather requirements, document business processes, analyze operational needs, and translate them into clear functional specifications.
- Strong critical-thinking and problem-solving abilities.
- Familiarity with current computer technologies and business systems.
- Proficiency in Microsoft Excel and the broader Microsoft Office suite.
- Excellent written and verbal communication.
- Strong collaboration and relationship-building abilities.
- Ability to navigate complex requirements and manage changing priorities.
- Willingness and ability to travel when required.
- Familiarity with pension administration software is an asset.
- Bilingualism is considered an advantage.
Conditions
- Annual salary: CAD $70,000–$90,000.
- 100% work-from-home arrangement, with travel required for essential meetings.
- Flexible working arrangements: remote, office, or a combination.
- Customizable benefits package.
- Minimum of three weeks of vacation, along with well-being days.
- Well-being expense account and mental health support account.
- Investment options including employee share purchase plan, group RRSP, TFSA, and defined contribution pension plan.
- Learning and development opportunities.
- Long-term enterprise-level implementation projects.