About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a RingCentral Engineer | UCaaS / Voice based in Brazil.
Responsibilities
- Implement, configure, administer, and support RingCentral environments within enterprise customer environments
- Support deployments, migrations, upgrades, onboarding initiatives, and ongoing optimization of RingCentral solutions
- Configure users, extensions, call queues, auto attendants, routing rules, devices, and enterprise voice functionality
- Design, analyze, and troubleshoot call flows and call-routing configurations
- Investigate complex voice and telephony issues involving call quality, connectivity, registration, signaling, and routing
- Troubleshoot SIP and VoIP communications across network and application layers
- Support phone-number provisioning, porting, migration, and related telephony activities
- Configure and troubleshoot physical phones and softphone endpoints
- Diagnose network-related voice issues involving LAN/WAN, firewalls, NAT, DNS, DHCP, QoS, and connectivity
- Work directly with customers and internal teams to understand technical requirements and translate them into effective RingCentral configurations
- Support integrations with third-party enterprise applications, including SSO, identity, CRM, API, and directory platforms when required
- Monitor platform performance and proactively identify potential service issues
- Manage technical incidents and escalations through established ticketing and support processes
- Collaborate with networking, infrastructure, security, and application teams to resolve complex UCaaS issues
- Create and maintain technical documentation, deployment procedures, configuration records, and troubleshooting guides
- Provide technical guidance and knowledge transfer to customers and internal support teams
Requirements
- Strong professional experience working with RingCentral in enterprise environments
- Hands-on experience implementing, configuring, administering, and troubleshooting RingCentral solutions
- Strong understanding of UCaaS and enterprise telephony environments
- Practical experience with VoIP and SIP technologies
- Proven ability to troubleshoot complex voice, connectivity, call-quality, signaling, and routing issues
- Strong knowledge of call flows, call routing, auto attendants, call queues, extensions, and enterprise dialing configurations
- Experience with phone provisioning, endpoint configuration, and troubleshooting
- Experience supporting telephone-number porting and telephony migrations
- Strong networking fundamentals, including TCP/IP, DNS, DHCP, NAT, firewalls, and QoS
- Ability to investigate voice problems across both network and application layers
- Experience supporting enterprise customers and resolving escalated technical issues
- Strong technical troubleshooting, documentation, and analytical capabilities
- Excellent customer-facing communication and interpersonal skills
- Ability to collaborate effectively with networking, infrastructure, security, and application teams
- English proficiency at B2 level or above and Spanish proficiency at B2 level or above
- Experience with RingCentral MVP, RingCentral Contact Center, or RingCentral certifications is a plus
- Experience migrating customers from legacy PBX or other UCaaS platforms to RingCentral is advantageous
- Familiarity with Microsoft Teams integrations, SSO and identity platforms such as Microsoft Entra ID or Okta, and CRM platforms such as Salesforce is a plus
- Experience with RingCentral APIs and webhooks or other UCaaS and collaboration platforms such as Zoom, Microsoft Teams, Cisco Webex, or 8x8 is advantageous
- Experience in an MSP, professional services, consulting, or other customer-facing technical environment is a plus
Conditions
- Fully remote work opportunity
- Supportive environment focused on long-term professional relationships and career development
- Wellness coverage
- Birthday day off
- Recognition and rewards program
- Employee referral program
- Business skills coaching
- English classes for employees and eligible relatives
- Learning and professional development opportunities
- Opportunity to work with a US-based organization while remaining remote in Latin America
- Opportunity to become an integrated member of customer-facing technical teams rather than working within a traditional outsourcing model