About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Product Manager - Customer Experience and AI based in United States.
This is a high-impact product leadership opportunity focused on shaping an AI-native, mobile-first SaaS experience.
Responsibilities
- Own the strategy and execution of key growth initiatives, with a strong focus on improving customer outcomes, retention, and business performance.
- Develop and champion clear perspectives on how product experiences can demonstrate meaningful value to customers through research, behavioral insights, and experimentation.
- Lead cross-functional groups of engineers and designers toward actionable, research-backed, and ROI-focused product outcomes.
- Define product hypotheses, use AI-enabled tools to test and refine ideas, and accelerate the product development lifecycle through rapid experimentation.
- Navigate complex and ambiguous problem spaces, clarify requirements, and align stakeholders across multiple product squads and organizational functions.
- Mentor other product managers and help strengthen capabilities in product discovery, strategic thinking, decision-making, and execution.
- Advocate for customer needs throughout product discovery and development, particularly for small business owners and other users seeking practical growth solutions.
- Help establish stronger product standards and ways of working across the broader product organization.
Requirements
- 8+ years of Product Management experience, with substantial experience building and scaling SaaS products.
- Proven track record of improving growth and retention metrics and translating customer needs into measurable product outcomes.
- Strong strategic thinking and the confidence to develop, articulate, and defend a product vision with senior and executive stakeholders.
- Demonstrated ability to operate as a high-impact individual contributor and lead cross-functional teams through influence rather than formal authority.
- Active experience experimenting with AI tools and applying AI to improve product discovery, experimentation, decision-making, or the broader product development lifecycle.
- Strong customer empathy and the ability to translate research and behavioral data into compelling product experiences.
- Excellent communication, collaboration, and stakeholder-management skills, with the ability to navigate ambiguity and competing priorities.
- Proven mentoring and coaching capabilities, including experience helping other product managers improve their craft.
- Ability to thrive in fast-paced environments while balancing product quality, customer experience, and delivery speed.
- Experience in the SMB space, early-stage startups, internal startup environments, or subscription products is a plus.
- Experience mentoring senior PMs or establishing organizational product standards is also advantageous.
Conditions
- Full-time opportunity with a remote work arrangement.
- Competitive compensation aligned with experience, education, and work location.
- Published full-time employee salary range of $148,782–$185,977 USD.
- Potential eligibility for additional bonus or target-based compensation depending on the role and package.
- Health and welfare benefits supporting employee well-being.
- Generous paid time off and a competitive overall benefits package.
- Strong emphasis on flexibility, collaboration, professional development, and career growth.
- Opportunities to take on stretch assignments, expand business knowledge, and pursue coaching and learning opportunities.
- Inclusive culture focused on valuing different perspectives and strengthening collaboration.
- Opportunity to work alongside experienced product, engineering, design, and marketing professionals on AI-enabled products.
- High ownership and visibility in a role directly connected to customer outcomes and business growth.