About the company
Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.
Responsibilities
- Integrate deeply into project work to understand priorities, the smoothest path to success, and ensure timeline and quality expectations are met.
- Develop and maintain detailed project plans, timelines, and workflows to enable strong tracking from start to finish. Ensure alignment of tools to the size and complexity of the project, as well as stakeholder needs and expectations.
- Collaborate with team leaders to define realistic milestones and ensure alignment with the overall project.
- Track the effectiveness and impact of project initiatives. Monitor performance data, analyze trends, and propose data-driven solutions for continuous improvement.
- Move quickly to unblock urgent needs within the scope of your projects, and escalate with judgement as needed.
- Build a deep knowledge of key systems and technologies used in Customer Experience, including but not limited to: Salesforce, Slack, Tableau, Amplify Products, Concur, and Google Suite. Maintain expertise even as systems change or new features are released.
- Maintain and update project roadmaps and trackers that give leadership real-time visibility into the status of multi-workstream initiatives.
- Develop communication plans with stakeholders identified and communication needs established.
- Provide visibility into progress across stakeholder groups, including executives and project team members.
- Proactively communicate risks or delays and propose mitigation strategies.
- Coordinate meetings: identify attendees, schedule, develop agenda, facilitate, document. Ensure meetings end with clear next steps tied to goals.
- Build strong partnerships and collaborate with peers in CX Insights; Customer Success & Development; Design, Training & Development; PD Operations; and other teams at Amplify to drive alignment and successfully execute projects, including those that involve external partners and stakeholders.
- Deeply understand and map current processes, proactively raising opportunities for improvement, redundancies, or risks to leadership.
- Effectively define strengths in processes to replicate as well as clearly defining issues to address.
- Ask questions to drive toward clarity and solutions. Navigate ambiguity with ease, demonstrating adaptability and resilience in uncertain situations. Clarify objectives, establish clear goals, and develop actionable plans to move initiatives forward despite uncertainty.
- Lead and/or support change management efforts to drive adoption of new processes and initiatives. Communicate effectively with stakeholders.