About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Responsibilities
- Work seamlessly with software engineers, product managers, product designers, and customers, to deliver intelligent systems that address mission-critical challenges using AI.
- Collaborate directly with customers to co-innovate AI solutions tailored to their needs, acting as the first point of contact or escalation.
- Develop trusted relationships with key internal and external technology leaders and stakeholders to drive focus on the strategic build objectives and optimize build delivery.
- Drive large scale, cross-functional, high visibility AI software development builds on condensed timelines.
- Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your builds, translating business objectives into execution strategy.
- Anticipate and remove obstacles that slow down or prevent builds from delivering on objectives, especially on the AI/ML deployment front.
- Help manage risks, dependencies and escalate impediments.
Requirements
- Dynamic and innovative problem-solver who thrives in complex, fast-paced environments.
- Strong analytical mindset while keeping focus on the bigger picture.
- Background managing SDLC processes while keeping a customer-first mentality.
- Passion for AI and scaling innovation.
- Excel at transforming ambiguity into clarity and have hands-on experience driving projects/programs end to end.