About the company
Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow revenue, and accelerate new business opportunities.
About the team
The Customer Success (CS) team oversees the post-sales lifecycle for Stripe users. The CS Strategy and Operations (S&O) team shapes how Customer Success operates at Stripe, providing strategic and operational partnership to CS leadership.
Responsibilities
- Partner cross-functionally to identify, analyse and resolve systems and operational challenges
- Investigate system performance, operational workflows and underlying process issues
- Measure and forecast business performance, surfacing insights and recommendations to CS leadership
- Develop and maintain dashboards and reports that meet key business and leadership requirements
- Manage CSM territories and support improvements to territory design and planning
- Design and improve business processes using data and operational insights
- Define, track and report on annual and quarterly objectives and key results (OKRs)
- Prepare clear, decision-focused materials for quarterly business reviews (QBRs) and other leadership forums
Requirements
- 5-6 years of operations experience in a software solutions or technology company
- 3+ years working with a GTM or Sales organization
- Data Analytics (SQL, creating/running complex queries and building dashboards)
- Business and operational SLA reporting
- Communicate clearly, proactively, and concisely
- Self-starter and comfortable dealing with ambiguity
Preferred qualifications
- Tableau or SFDC report development experience
- Experience as a User and Report developer in SFDC
Conditions
- Office-assigned Stripes are expected to spend at least 50% of the time in a given month in their local office or with users