About the company
Anthropic's mission is to create reliable, interpretable, and steerable AI systems. The IT Operations team keeps Anthropic running, ensuring every employee can do their best work without friction.
Responsibilities
- Triage and resolve issues across hardware, software, networking, and accounts, mostly through the ticketing system, plus Slack and in-person
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
- Handle escalations that need cross-team coordination
- Join an on-call rotation for urgent issues outside business hours
- Provide hands-on support for user technology, AV systems, conference rooms, and printers
- Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
- Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
- Maintain and improve device management, identity, and access systems
- Write scripts (Bash, Python) to automate repetitive tasks
Requirements
- Hands-on IT support experience, ideally in a fast-paced environment
- Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
- Experience with Google Workspace administration
- Experience with Slack administration, including workspace management, permissions, and troubleshooting
- Understanding of identity and access fundamentals: SSO, MFA, directory services
- Familiarity with MDM fundamentals and endpoint management concepts
- Basic scripting (Bash or Python) for automation
- Strong troubleshooting skills, with a methodical and persistent approach
Conditions
- Location-based hybrid policy: all staff expected in one of the offices at least 25% of the time
- Visa sponsorship available
- Minimum education: Bachelor's degree or equivalent combination of education, training, and/or experience