Site Director

Reporting into the Senior Director of National Production, you will oversee all fulfillment processes (warehouse, portioning, and pick & pack) within a HF Distribution Centre. Your focus is to ensure that our customers receive a perfect box on time; create, develop, and manage a high-performing team; and drive continuous improvement initiatives and process rollouts to achieve cost and operational targets.

As part of the Leadership Team, you will play a key role in shaping and building HelloFresh’s operational scale and capability of the future, as we strive to win our customers with high levels of service, quality and choice.

• Lead a team multi-department team consisting of Operations Managers, Supervisors, and Coordinators/Team Leaders
• Build and develop a high-performing culture, with focus on leadership, accountability, engagement, continuous learning and speed/agility
• Set up, manage, and be accountable for key performance indicators and targets, with focus on employee safety, food safety, quality, order accuracy, cost, and on-time delivery
• Build strong relationships with Planning, Supply Chain, and Logistics leaders and teams to deliver production plans that optimize product freshness, on-time delivery, while delivering on DC targets
• Make tomorrow better than today! Drive continuous improvement by collaborating with teams/Ops Excellence in identifying, scoping, and delivering initiatives and leading/coaching teams through positive and focused change
• Facilitate root-cause analysis and implement corrective actions to prevent recurring product and performance issues
• Define, improve, and setup standard processes, onboarding, and training in all fulfillment processes - Warehouse, Portioning, and Pick & Pack
• Ensure that the DC achieves and/or exceeds the Global DC Audit and regional Occupational Health & Safety standards; oversee facility and equipment upgrades and maintenance to achieve and/or exceed standards
• Work with Ops Excellence, SCM Tech, and other CA/global resources to enable our team and deliver on system, data, and process improvements within the DC
• Lead and build a work environment focused on Health & Safety. Work in compliance with OH&S acts and regulations.
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
• Other duties as assigned

• 10+ years of Manufacturing and/or Supply Chain experience with a Bachelor’s and/or Master’s degree in Engineering, Business or a related field
• Strong understanding of OHS and Food Safety and its application in a warehouse and production environment
• Experience with managing a large scale operations with multiple management tiers and large employee headcount
• Energy, enthusiasm, and a can-do attitude. Used to working in a high pressure, fast paced, and constantly changing environment
• Drive and self-motivation. We seek a leader who competes to win and have the burning desire to make a meaningful difference in our business and lives of our employees
• An authentic leader, who’s able to build strong relationships, clearly communicate and motivate, and drive accountability in all levels
• An effective collaborator, who empowers and enables others to share ideas, raises awareness, gets buy-in, and and delivers fast and well-rounded solutions to complex problems
• Strong understanding of manufacturing and warehouse systems and controls
• Ability to handle multiple projects and assignments able to prioritize and meet budgets deadlines and achieve objectives;
• Ability to maintain sensitive and confidential information;
• Professional certifications and/or licenses with Lean Six Sigma preferred
• Availability to travel within Canada up to 20% of the time

• Box Discount: Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness: Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching: Competitive RRSP matching program offered
• Vacation & PTO: Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits: A parental leave top-up program for expectant parents.
• Growth & Development: We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun: From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives: With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns: this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!