People Operations Analyst

This is Amplitude's first People Team hire in India. You'll join the global People Operations team as a dedicated shared services resource, handling operational work that keeps EMEA and AMER specialists focused on higher-complexity problems.

• Own shared services and HR helpdesk: resolve Tier 1–2 employee inquiries through our HR ticketing system (Console AI) on behalf of EMEA and AMER regional teams.
• Triage issues that need specialist input—Benefits, Payroll, Legal, or regional People Ops—with clear context and a complete handoff.
• Hit response SLAs consistently and flag patterns in ticket volume to your team lead.
• Keep Workday accurate: process employee lifecycle transactions in Workday on behalf of EMEA and AMER specialists.
• Conduct regular data quality checks and resolve discrepancies in partnership with regional teams and Payroll.
• Follow SOX offboarding controls accurately and on time.
• Support global People Business Partners on request: handle administrative follow-through on PBP requests.
• Assist with new hire onboarding coordination—background checks, IT provisioning, welcome logistics.
• Flag anything requiring compliance, legal, or specialist attention before acting on it yourself.
• Provide People Ops support for any India-specific logistics as Amplitude's presence in the country grows.
• Assist with global employee programs, events, and operational tasks as directed by EMEA and AMER team leads.
• Document the work you're doing to help the team identify what to automate next.
• Participate in piloting AI-assisted People Ops workflows as they're rolled out.
• Share feedback on friction points in the work.

• 2–3 years of experience in HR, People Operations, or a closely related administrative or analytical role.
• Hands-on experience with an HRIS—Workday preferred, but any enterprise HRIS is a strong signal.
• Experience handling employee inquiries or working in a shared services or helpdesk environment.
• The self-discipline to work independently and remotely.
• Personal accountability: you own your work fully, and when something doesn't go to plan, you surface it and fix it.
• Strong attention to detail in data entry and documentation.
• Clear, professional written communication in English.
• Curiosity about how HR systems and processes work, and interest in how AI is changing what People Ops looks like.

• The right to work in India.
• 2+ years of experience in an HR, People Operations, or administrative support role.
• Hands-on HRIS experience (Workday strongly preferred).
• Familiarity with HR administration basics: employment documentation, onboarding/offboarding, leave processing, data privacy.