Business Support Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Support Analyst II based in the United States.

• Maintain comprehensive documentation covering databases, production processes, business requirements, and project deliverables.
• Conduct interviews, workshops, surveys, and other discovery activities with business leaders, end users, system owners, and stakeholders to understand their needs and objectives.
• Translate business and technical requirements into clear, structured business analysis documentation.
• Partner closely with development teams throughout solution design, development, and implementation to ensure requirements remain aligned with project objectives.
• Maintain regular communication with stakeholders and provide ongoing support to identify, investigate, and resolve system or project issues.
• Create and maintain detailed requirements documentation that aligns customer expectations with project deliverables.
• Develop test cases and participate in unit, integration, user acceptance, and other testing activities to validate system functionality and quality.
• Identify, document, and track defects and coordinate with development teams to support timely resolution.
• Prepare reports, recommendations, alternatives, cost-benefit analyses, and return-on-investment assessments to support technology and implementation decisions.
• Evaluate existing systems and operating processes to identify opportunities for optimization, enhancement, and improved performance.
• Manage multiple projects with limited supervision while maintaining priorities, deadlines, and a strong customer-service focus.
• Perform intermediate to complex system maintenance and configuration activities.
• Communicate complex technical concepts in clear, user-friendly language to both technical and non-technical audiences.
• Exercise independent judgment when managing complex assignments and resolving challenges.
• Mentor and support other business analysts by sharing knowledge, guidance, and best practices.
• Adapt to changing business requirements, project priorities, and organizational needs.

• Bachelor’s degree in Business, Computer Science, Information Technology, or a related discipline from a four-year college or university, or an equivalent combination of education and experience.
• At least 2 years of experience designing, developing, and implementing software, hardware, systems, or technology solutions.
• Strong understanding of software design concepts and the software development life cycle (SDLC).
• Familiarity with Agile methodologies and demonstrated project management capabilities.
• Working knowledge of relational database technologies and the ability to write and understand moderately complex database queries.
• Experience importing and preparing data for reports, spreadsheets, graphs, flowcharts, or similar business analysis outputs.
• Advanced proficiency with Microsoft Office and Visio.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical teams and business stakeholders.
• Strong attention to detail and the ability to understand business processes while managing stakeholder expectations.
• Ability to prioritize and execute multiple tasks efficiently while meeting deadlines and quality standards.
• Demonstrated ability to work independently, exercise sound judgment, and manage complex projects with limited direction.
• Strong customer-service orientation and the ability to collaborate effectively across cross-functional teams.
• Industry-standard certifications are a plus.
• Ability to obtain required government clearance after hire; U.S. citizenship is required to obtain the applicable government clearance.
• Ability to successfully complete required background checks and drug testing.

• Starting salary of $68,000 per year, with actual compensation determined by qualifications and experience.
• Fully remote position within the United States.
• Opportunity to work across business analysis, technology, systems optimization, testing, and project management.
• Exposure to cross-functional projects and collaboration with business leaders, developers, system owners, and end users.
• Opportunities to mentor colleagues and contribute to organizational improvements.
• Professional growth opportunities within a collaborative and innovation-focused environment.
• Inclusive workplace committed to equal employment opportunity.
• Supportive environment focused on employee development, leadership growth, and continuous improvement.