About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow.
Responsibilities
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
- Provide a variety of knowledge across multiple workflows
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
- Translate goals to outcomes into a customer roadmap
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard
- Manage technical governance, and a delivery operating model and governance
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
- Support the sales effort by scoping and estimating the engagement and change orders
- Be an active contributor of leading practices and expertise related to the ServiceNow platform
- Maintain skills / certifications
- Support the professional development of others through means of mentoring
- Participate in presales opportunities and promote the platform architect role into all accounts
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 15+ years progressive experience as a platform architect
- SecOps and IRM experience preferred
Conditions
- Work Persona: Flexible or Remote