About the company
Behavox is shaping the future for how businesses harness their most important raw material - data. The company organizes enterprise data into actionable information that protects and promotes business growth of multinational companies.
About the role
Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms. The role requires the ability to think strategically and execute operationally. This is a hybrid position based in the Milan office. The candidate must speak German and will oversee accounts in Italy and Germany.
Responsibilities
- Account health monitoring and risk identification: independently assess account health and risk across commercial, operational, and relationship dimensions.
- Executive business review design and delivery: design and execute QBRs and EBRs for all accounts.
- Renewal ownership and churn forecasting: own all renewals, build retention strategy, lead negotiations, close, and accurately forecast ARR churn risk.
- Expansion identification and commercial execution: drive inbound expansion deals independently and collaborate with Account Executives.
- Delivery follow-through and client communication ownership: own the client-facing narrative when delivery issues arise.
Requirements
- Enterprise compliance technology and unified controls frameworks: deep working knowledge of communications surveillance, trade surveillance, compliant archiving, and policy management.
- Financial services regulatory environment: understands regulatory obligations driving client demand.
- Multi-stakeholder account management across regulated financial institutions.
- Commercial lifecycle management for enterprise SaaS: owns full renewal and expansion cycle.
- Escalation management and operational accountability.
- German language proficiency.